FAQs and Troubleshooting

What cookies are used by the plugin? GDPR considerations

For those who need to consider cookie usage on their sites, this will serve as a short guide to help you understand how Registrations for […]

My Confirmation and Notification Emails are Missing

Sending email using WordPress can be tricky. Our plugin uses the wp_mail function that WordPress provides to send emails directly from your server. WordPress will […]

How to use the Guests Field Pro only

The “guests” field is a special field for collecting a count of guests the person registering is bringing to an event. This will apply to […]

Send Email with Sendinblue and WP Mail SMTP

In addition to Postmark, we also recommend Sendinblue as another option for a better experience with your email messages and Registrations for the Events Calendar. […]

How to Set Up Postmark in WordPress for Guaranteed Email Delivery

Sending email directly from your server can be hit or miss at best. We recommend setting up a third party SMTP service for the best […]

Can Attendees Register for More Than One Person? Pro only

Since version 2.10 of Registrations for the Events Calendar Pro you can enable a setting that will allow registrants to register for more than one […]

What Special Features for Users Are Included? Pro only

Registrations for the Events Calendar Pro has several features that integrate with WordPress’ user system. This means that many membership plugins also integrate with these […]

Can I Display Events a User Has Registered For? Pro only

To display a list of upcoming events a user has registered for, you can use a shortcode Username or Email Address Password Lost Password? Remember […]

The Registration Form is Missing or in the Footer

If your registration forms are not appearing on the single event page for your events or are appearing at the bottom of the page, one […]

Guide to Setting Up Payments with PayPal Pro only

Our pro version allows you to collect payments online from your event’s attendees. After completing the registration form, the cost of the registration is displayed […]

Adding Additional Costs to Form Fields Pro only

Since version 2.5 of Registrations for the Events Calendar Pro, you have several more options for adding costs to your events in addition to the […]

Guide to Creating and Editing Forms Pro only

The “Pro” version has several additional options for forms and form fields you can use in your registrations. Use this guide for help with how […]

Guide to using Multiple Venues and Tiers Pro only

The multiple venues and tiers option can be used in several ways to divide your guests into sub groups that may apply to your event. […]

How to Allow Attendees to Register Once for a Series of Events Pro only

Since version 6.0 of The Events Calendar Pro, you are able to create a series of events. Registrations for the Events Calendar Pro has features […]

Can I Charge Multiple Prices for an Event? Pro only

Yes! Depending on the situation, you can use our “Multiple Venues and Tiers” feature to set different costs based on a selection or use our […]

Can I Use Stripe or Other Payment Gateways? Pro only

Currently you can purchase an extension to use the Stripe gateway with the registrations plugin found on this page. If you would like to use […]

Will This Work with The Events Calendar Pro?

Both the free and “Pro” versions of Registrations for the Events Calendar work with all existing features of both the free version of The Events […]

How to Manually Update the Pro Plugin Pro only

If you’re experiencing an issue updating the plugin automatically (see this link for common issues) via your WordPress Plugins page, then you can manually update […]

I’m Having Trouble Updating the Plugin Pro only

If you’re unable to update the plugin via your WordPress Plugins page then there could be a few reasons why. Here are some common issues. […]

The Registration Form Won’t Show up on the Event Page

Our plugin relies on hooks normally included in the default page template for The Events Calendar’s single events. If you have made a custom template […]

How to Format Phone Numbers

The plugin will attempt to output phone numbers in an easy-to-read format based on the number of digits in the phone number submitted by the […]

How can I Change How the Form Looks?

The plugin uses a minimal amount of code that styles the form so it can blend in better with your theme. There is an area […]

How can I Send Messages Manually?

Manually sending emails while using the plugin is something available only for the paid “Pro” version. Here is how you can access this feature: Click […]

Do I Need to Purchase The Events Calendar Pro as Well?

No, you do not need The Events Calendar Pro to use Registrations for the Events Calendar Pro. The Events Calendar by Modern Tribe is a […]

How Do I Get a Google reCAPTCHA Api Key?

Google’s reCAPTCHA system is an easy and effective way to protect your forms from bots. With the Registrations plugin, you can easily use reCAPTCHA to […]

Guide to Automatic Messages Pro only

As of version 2.0 for the “Pro” version of Registrations for the Events Calendar, you can create multiple automatic messages for each of your events. […]

How to use the Confirmation Conditions Setting Pro only

This setting determines when your attendees will be considered “confirmed registrations” and will be sent the confirmation email for your event. You can read a […]

How Do I Change the HTML for Email Templates

As of version 2.3 in both the free and Pro versions of Registrations for the Events Calendar, the default html template for html emails can […]

Can I Use WooCommerce to Collect Payments? Pro only

We now offer a paid extension that allows Registrations for the Events Calendar Pro to collect payments using WooCommerce. Follow this link to view our […]

What Payment Gateways Are Supported? Pro only

By default, the core plugin can accept payments with the PayPal standard gateway as well as manual payments (mail-in check, pay-at-the-door). With the use of […]

How Can I Set up a Google Analytics Tracking Event for Registrations?

The Registrations for the Events Calendar plugin fires a JavaScript event after a successful registration. You can use this event in your JavaScript code to […]

How Does the Check in System Work? Pro only

The check in system provides a simple way to track who attends events. When enabled, every registrant’s check in status can be seen when looking […]

How Can Attendees Edit Their Registrations?

More coming soon! Previous versions allowed only logged-in users to make edits. Version 2.12 will allow logged-out visitors to edit registration as well.

Why Are the First Name, Last Name, and Email Address Fields Always Filled?

If you are logged-in as a user to your WordPress site, the first name, last name and email address fields will be filled in with […]

My Recaptcha Field is Missing

If you are logged-in to WordPress, the recaptcha field is not used since logged-in users needed a username and password to log in to your […]

Guide to Configuring WPML for Multilingual Forms Pro only

As of version 2.9, if your site uses WPML (WordPress Multilingual Plugin) you can translate your forms, messaging, and email templates by doing the following: […]

How to Translate Text Using Translation Files

If you would like to contribute to the translations for Registrations for the Events Calendar or Registrations for the Events Calendar Pro, follow these steps: […]

Can I Use Conditional Logic in Registration Forms? Pro only

The Registrations for the Events Calendar plugin does not yet support conditional fields. In the meantime we have a workable custom solution you can try: […]

What Are the Differences Between the Charges API and the Intents API (Stripe Extension) Pro only

As of version 1.3, Our Stripe extension offers the ability to use Stripe’s Intents API to collect payments. Here is a list of key differences […]

How Does the Waiting List Work? Pro only

The waiting list feature will collect registrations even after the registration limit for an event has been reached. These registrations will be given a special […]