1. Updates
Updates are available to customers who have purchased a license in accordance with the license they have purchased. A Standard site license provides automatic upgrades for a single site, A Premium license provides automatic upgrades for up to 2 sites and an Advanced license provides automatic upgrades for up to 10 sites owned by you or your clients. You may not share or resell access to your support license key. Updates are provided for the term defined by the license type and are based on the date of purchase. After the license has expired then a new license will need to be purchased in order to continue receiving support, access to your download files, and product updates.
2. Delivery
After we have successfully processed your payment, you will be displayed with a purchase confirmation screen which contains both a link to download the product and a license key. You will also receive an email containing the download link and license key to the email address which you specified during checkout. This may take up to 1 hour to arrive, but usually happens within minutes of placing the order. If you do not receive an email after this time period or have any issue downloading your product then please contact Roundup WP LLC.
3. Ownership
You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Roundup WP LLC. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.
4. Re-distribution
It is not permitted to include any of Roundup WP Pro plugins in a theme or other plugin which will be redistributed. Roundup WP will not provide plugin updates or product support for any Roundup WP Pro plugin/license that has been bundled, re-packaged, re-sold or re-distributed by an original Roundup WP customer of that plugin or license. For example: This provision applies to any company/person who may design or distribute WordPress themes and deciding to purchase a single Roundup WP Advanced license (which can be installed on up to 10 sites) with the intent to include the plugin as a re-packaged or bundled “add-on” with their theme, or to re-sell or re-distribute the plugin as an available separate plugin to be used with their theme.
License holders cannot distribute, freely giveaway, or resell their license key. The license key is only transferable by contacting us and requesting an official transfer of the license to a new owner.
5. Site Content
All site content, including imagery and documentation that is published on roundupwp.com is the property of Roundup WP LLC. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Roundup WP LLC.
6. Support
Technical support and software upgrades are provided electronically only – via automatic updates on the WordPress plugins page or via email – to customers who have an active license which they have purchased. Support and upgrades will be provided in accordance with the license as defined at the time of purchase. We are happy to help if you are having trouble getting our products to work in your environment or find a bug. We also don’t mind helping if you need a light modification. However any major modification that involves custom code or more than a few lines of css are out of scope of the support policy. We do not offer telephone support.
Examples of Supported Issues:
- “I understand the plugin is capable of a certain feature but need help figuring out how to use it.”
- “I’m trying to install and activate the plugin but am experiencing difficulties and need some help.”
- “I’m following the tutorial/new user primer but it still isn’t working. What am I doing wrong?”
- “I’m having trouble upgrading to the latest version.”
Examples of Non-Supported Issues:
- “I would like to integrate the plugin with a third party plugin, theme or service.”
- “I need to add extra functionality, meta boxes or user interface elements to the plugin’s admin screens.”
- “I want to change the types of user who can and cannot access various plugin features to something other than the defaults.”
This being said, please let us know if you have a feature request or would like to change something with how the plugin works. Just know that we will not be obligated to fulfill such requests.
Support, access to downloadable files, and automatic product updates are provided for the term defined by the license type and are based on the date of purchase. After the license has expired a new license will need to be purchased in order to continue receiving support, access to file downloads, and product updates.
License holders cannot distribute, freely giveaway, or resell their license key. The license key is only transferable by contacting us and requesting an official transfer of the license to a new owner.
6. Refund Policy
We care about our plugins and customers. We want to ensure that you are happy with your purchase and that our products work correctly in your website environment.
If you have any questions, problems or concerns with any of our products then please let me know by simply responding to your purchase confirmation e-mail or by using the form on the support page.
Money Back Guarantee
If you have any unresolvable issues getting one of our plugins to work or if you’re completely unhappy with it, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds can be given.
If you’d like to apply for a refund, please contact us and tell us why you’d like to have your payment refunded. We’re dedicated to making our plugins work as well as possible, so if you’re able to include a clear explanation of why you are unhappy so that we can see whether there’s anything we can do about it for you or for our other plugin users, then that would be greatly appreciated!
7. License Renewal
All discounts applied to an initial purchase are considered introductory prices. All licenses will renew at full price.
8. Transactional Emails
Roundup WP LLC may on occasion send you email notifications related to your product license. These transactional emails may include notification of licensing changes, changes to our terms and conditions, license expiration notices and other transactional emails related to your purchase.
9. Price Changes
Roundup WP LLC reserves the right to change the price of any product at any time. Any price change will be reflected on roundupwp.com. In the event that any price is lowered, you will not be entitled to a refund for the difference in the price from the time you purchased the product.
10. Warranty
Our products are guaranteed to function on a clean installation of WordPress with the latest version of Modern Tribe’s The Events Calendar plugin as long as The Events Calendar is available for download on the wordpress.org plugin repository. We do not guarantee it will function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing this plugin.
You agree to indemnify and hold harmless Roundup WP LLC against any and all claims and expenses, including attorneys’ fees, arising out of your use of any of our plugins, including but not limited to your violation of this Agreement.
11. Sharing of Data
Our plugins will not share your data with any third parties.
12. Collection and Storage of Data
Our plugins may collect data from site visitors. In addition to the data your registrants submit in the registration form, our plugin will collect information about when the registrant submitted the registration and the user id of the person logged-in to your site (if the registrant is logged-in). All data is stored in the WordPress database connected to your WordPress installation in custom tables. The plugin will not share this information with any third-parties. This data can be retrieved and exported in the form of a .csv document as well as deleted. It is up to you to use the tools provided to conform with any laws and regulations regarding data privacy. Roundup WP LLC is not responsible for any fines or penalties that result from using our products.
13. Acceptance
By purchasing our product(s) you indicate that you have read and agree to the Terms & Conditions detailed on this page.